Call centers are no strangers as far as business entities are concerned. They have long been existing in most parts of the US and Europe. Call centers, like eTelecare, Sykes and People Support, are usually operated to administer both incoming and outgoing requests that can either pertain to a service or product. The usual setup is a working environment that is composed of computers and telephones to which call center agents can efficiently respond and entertain clients of all races. Immediate identities as far as services are concerned range from marketing to debt collection efforts, situated anywhere in the globe. Such trend required above satisfactory grammar and efficient customer handling for clients that people converse with in the language of their ethnic origin.
The boom in the call center business has been evident for some years now. Among the leading sources of call center agent outsourcing efforts can be immediately traced in India and the Philippines. Most people would wonder why most organizations have concentrated on these two countries for their home bases. The immediate answer is cheap labor compared to that of other countries. Armed with accommodating voices and proper grammar which most of these organizations invest in lately has been the trend. At present, most people don’t even have to hold a degree to be able to become one of the more successful call center agents. For people who value their career, call center occupations are perhaps not their cup of tea. Taking its cue from people who have given this call center craze a try, it would usually lead to a dead end or in simpler terms, no career growth. The people who have started out their career in this profession may have promoted to wider areas of responsibilities, but the thing is, this depends on the available position. Perhaps an alternative way is to gain experience and try their luck applying with other companies, since the demand has been similar to the demand for nurses overseas.
The most attractive site for call center occupations is the fact that they offer lucrative salaries for people who are after high salaries. This is perhaps the thing that differ this line of business from other jobs available in the market. While money is surely one of the important points for consideration in job hunting, applicants need to also look at long term goals. The level of satisfaction and not purely the salary that they will be getting every payday should not be the point for accepting and staying put in one company. Whichever the case may be, people will do anything to look for a hole in the system, something that most people are good at when it comes to business glitches.
Links and References:
-
Call Center Serves Katrina, Rita Victims (Lesly Simmons, 11 Oct., 2005)
-
Outsourcing outrage Indian call-center workers suffer abuse  (Mike Mcphate, 17 Nov., 2005)
-
Call Centers: How to Reduce Burnout, Increase Efficiency  (Informit Network, 1 Jul., 2005)
-
Knowledge Management for Call Centres (James Robertson, Feb., 2002)
-
Apple Hangs up on Indian Call Center (CNET News, 5 Jun., 2006)
-
How to Buy an Indian Call Center (CRM Buyer, Apr., 2006)Â
Originally posted on September 4, 2006 @ 7:12 am