Most business establishments, particularly the ones that offer services towards their target market should instill in themselves that among the factors that these patrons are particular about are the attention and time given to them. Making customers wait is a big blow in the wrong direction and in most cases, this becomes a chink in their armor and becomes a reason for them to think twice prior to availing or returning for the same service.
This is largely applicable towards fast food chains. By its term alone, fast-food means immediate delivery of service without having to worry about waiting to be served. Most stores such as Pizza Hut and Wendy’s Hamburgers have, at one time or another employed such practices, going to the extent of providing discounts or free meals if their service is poor and unacceptable.
This in turn becomes a motivation for most employees under this type of businesses to be alert and aware of such inconsistencies. Time is not only important for internal means of business, but also vital towards the service offered to the customer’s who try the services offered to them.
Originally posted on April 17, 2006 @ 10:34 am
